Privacy Policy

Last updated: February 2026

Who I am

Cambridge Couple Counselling is a trading name of Isabelle Page, a sole trader providing relationship counselling services. Isabelle Page is registered with the Information Commissioner's Office (ICO) as a data controller.

What personal data we collect and why

I collect personal information that you provide to me when you enquire about or use my counselling services. This may include your name, contact details (such as email address, telephone number and postal address), and any information you choose to share during the course of counselling sessions.

I use this information to provide you with counselling services, to communicate with you about appointments, and to maintain appropriate records as required by professional standards.

How we protect your information

I take the confidentiality of your information seriously. To safeguard your privacy, I store counselling session notes electronically using only a unique customer identification number. This identification number is kept separately from records containing your name and contact details, meaning your session notes cannot be linked to your identity without access to both records.

Who I share your data with

I do not share your personal information with third parties except where required by law or where I have a legal or professional duty to do so (for example, if there is a serious risk of harm to you or others).

How long I keep your data

I retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with my legal and professional obligations. I will securely delete your information when it is no longer required.

Your rights

Under data protection law, you have rights including the right to access your personal data, to request correction of inaccurate data, to request deletion of your data in certain circumstances, and to object to or restrict processing. If you wish to exercise any of these rights, please contact me using the details below.

How to contact me

If you have any questions about this privacy policy or how I handle your personal information, please contact me at:

Email: isabelle@cambridgecouplecounselling.co.uk Telephone: +44 7438 597913

Complaints

If you are unhappy with how I have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO through their website at ico.org.uk or by telephone on 0303 123 1113.